Frequently Asked Questions (FAQ)
Welcome to DivaDreams! Below are answers to some of the most common questions. If you need further help, feel free to contact our customer service.
1. What is the return policy for products purchased from DivaDreams?
You can return items within 30 days of receipt. Contact our customer service with your order number and reason. Items must be unused, unopened, and in original packaging. Refunds are issued within 14 days after we receive the return. Return shipping is free only for damaged or incorrect items.
2. How long does shipping take for orders placed at DivaDreams?
Orders are processed within 1–2 business days. Delivery typically takes 4–8 business days depending on location. We use trusted couriers for safe, on-time delivery.
3. What should I do if my order arrives damaged?
Please take clear photos of the damaged item and packaging, then contact our support team immediately. We’ll review your claim and issue a replacement or refund if approved.
4. Can I cancel my order after it has been placed?
Yes, you can cancel within 24 hours of placing the order by contacting customer support. After this, cancellation may not be possible if the item is already processed or shipped.
5. How can I contact customer service for further inquiries?
Phone: +31 633 615 491
Email: info@divadreams.co.uk
Address: Egelstraat 14, 7559 BM Hengelo, Overijssel, Netherlands
Business Hours: Monday – Friday, 08:00 – 18:00